Privacy — CallFox

CallFox ("we", "us") helps Shopify merchants confirm Cash-on-Delivery orders by placing an automated voice call to the customer. This policy explains what we handle and why.

What we access

When a merchant installs CallFox, and only for orders they choose to confirm, we process:

Order details — order number, line items, amount, payment method
Customer contact — name and phone number, used solely to place the confirmation call
Call outcome — confirmed, cancelled, or no-answer, written back to the merchant's store as an order tag

How we use it

This data is used only to place the confirmation call and report its outcome to the merchant's store. We do not sell it, share it with advertisers, or use it to build customer profiles.

Retention

Order and call records are retained only as long as needed to provide the service and give merchants their reporting. Merchants can request deletion of their data at any time.

Sub-processors

We use trusted infrastructure providers for telephony, speech, and hosting. Each processes data only to deliver the call and is bound by confidentiality obligations.

Your choices

Merchants control which orders are confirmed and can uninstall CallFox at any time, which stops all data processing. Customers can decline or cancel on the call itself.

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