Shopify webhook fires the instant a COD order is placed.
Meera calls in Hindi, Hinglish or English — greets by name, reads the order.
Confirmed, cancelled, or retried on no-answer. Nothing slips.
callfox:confirmed or callfox:cancelled — your team ships only real orders.
Enter your number — the same AI that calls your customers will call you in about 30 seconds. Watch every word land on the right, live.
Cash on delivery is how most Indian shoppers still pay, and it's also where most return-to-origin (RTO) losses start: duplicate orders, impulse orders, wrong addresses and orders nobody meant to place. The fix that works is old-fashioned: call the customer before you ship. Callfox does that call for you, automatically, on every COD order, in the customer's own language.
A customer places a cash-on-delivery order on your Shopify store. Within about a minute, Callfox's AI agent calls them, greets them by name, reads back what they ordered and the amount, and asks them to confirm. It answers simple questions about the order along the way, and it speaks Hindi, Hinglish and English, switching when the customer does.
When the call ends, the order in Shopify is tagged callfox:confirmed or callfox:cancelled, so your team ships only orders a real person said yes to. In your Callfox dashboard you see every outcome, with the call recording and the full transcript. If nobody picks up, the call is retried later; if they still can't be reached, the order is marked not reached so you can decide what to do with it.
Callfox installs on Shopify in a few minutes, with no code and no calling team to hire or train. It also connects to Shiprocket, so when a courier reports a failed delivery (an NDR), Callfox can call the customer to find out whether they still want the parcel and get it re-attempted or cancelled before it turns into an RTO.
A WhatsApp button or an OTP proves a phone number works; it doesn't prove someone wants the parcel. A short conversation catches the things that really cause RTO: an order placed twice by mistake, an address that's incomplete, or a customer who says they never placed the order at all, which Callfox files as a cancellation so it never ships. Want to see what RTO costs you today? Try the RTO calculator, or read the sourced COD and RTO benchmarks for India.
Free to install, 30 free minutes, then prepaid minutes at ₹6.40–6.87 per started minute that never expire. See pricing.
When a cash-on-delivery order is placed on your Shopify store, Callfox's AI agent calls the customer, greets them by name, reads back the order and asks them to confirm. The order is tagged callfox:confirmed or callfox:cancelled in Shopify, and you see the outcome, the recording and the transcript in your dashboard.
Yes. It speaks Hindi, Hinglish and English, and follows the customer when they switch between them mid-sentence, the way most Indian customers actually talk. More Indian languages are coming soon.
Yes. Callfox installs on Shopify, where new COD orders start the calls and the outcome is written back as an order tag. It also connects to Shiprocket, so a failed delivery (NDR) can trigger a follow-up call to the customer.
The call is retried later on its own. If the customer still can't be reached, the order is marked as not reached, so your team can decide whether to ship it, hold it or try another way.
The agent asks once whether to cancel it. On a yes, or if they repeat that they never ordered it, the order is filed as cancelled, so it isn't shipped and doesn't come back as RTO.
Callfox is free to install and comes with 30 free minutes. After that you buy prepaid minutes at ₹6.40–6.87 per started minute of call time, and minutes never expire. A typical confirmation call lasts well under a minute. See pricing.